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How to Clear Your Play Store Cache

If you receive an error (usually error 609 or 963) on your compatible Android phone while trying to download the Striiv app, this is an Android issue that fortunately has a quick fix! Follow the steps below:

  1. On your Android phone, go to Settings > Apps > Play Store. (This location can be slightly different depending on your version of Android)
  2. Tap "Force Stop", then "Clear Data" and then "Clear Cache"
  3. Reboot your phone

This will clear out extraneous data in your Play Store cache and should enable you to download the Striiv app!