If you are unable to pair your Play to your Striiv app, there are a few troubleshooting steps that you can take that should resolve the issue.
1. Make sure that bluetooth is enabled on your iOS device and briefly turn on airplane mode in the Settings application and then turn it off.
2. “Kill” the app from the background.
On an iOS device:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app’s preview up to close it.
3. Restart your iOS
4. Reset the Play
Press the button to turn on the Play screen
Press and hold the button until you see:
Press the button to scroll to Factory
Press and hold the button to select factory reset (you will be asked to confirm)
Press and hold the button again to confirm reset